Shipping Policy
Canada Post is on Strike
How we are managing-
Orders with 2 samples or less will be sent after the strike resolves.
If you purchase 3 or more saples, we will send them by UPS, Purolater, or Canpar, depending on your location. It helps to cover the shipping cost if you can purchase a minimum of 3 samples.
Fabric purchases usually go by Purolator but it is location dependent.
Our normal operations, as below, will hopefully resume shortly.
Samples ship free by letter mail with USPS and Canada post the following day.
For fabric purchases:
- USA: Standard Shipping time 5-10 Business days $13..00 USD flat rate.
- Ontario: Standard Shipping time 4-8 Business days $10.00 CAD flat rate
- Canada : The rest of Canada Standard Shipping time 3-9 Business days $15.00 CAD flat rate.
For calculated shipping rates: Shipping charges for your order will be displayed at checkout.
At this time we do not offer shipping to locations outside of North America.
Shipping charges for your order will be calculated and displayed at checkout.
We try to ship out as fast as possible. Generally packages go out by Canada Post. Usually Canada post delivers in a week or less.
If you require expedited shipping please let us know and we will set that up for you.
LOST/MISSING PACKAGES
pophomefabric.com is not liable if the incorrect address is placed during checkout. Please ensure your billing and shipping address are correct before processing your order. If we have made an error, we will fully take responsibility for the original order made for you at no charge.
Shipping Rates and Estimates
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
We are not responsible for duties and taxes imposed on shipments to the USA however we can confirm that USA duties are only charged on items over $800.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at pophomefab@gmail.com with your name and order number, and we will look into it for you.
We offer samples for your inspection and therefore we do not make returns on cut fabrics however if the product is faulty we will of course make an exchange and we will offer return shipping.
In the event that your order arrives damaged in any way, please email us as soon as possible at pophomefab@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at
75 Queen St N Hamilton, ON L8R 3J3, Canada
Number :+1416-824-9236
Email: pophomefab@gmail.com